999x0's Privacy Policy

0 Introduction

999x0 (referred to hereinafter as "we", "us", or "the platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy explains what personal information we collect when you use our website (999x0.cam), why we collect it, how we use it, and the steps we take to protect the privacy of your information.

Please read this policy carefully before using our services. By registering or logging in to the website, you are considered to have agreed to the terms of this privacy policy. If you have any questions, please contact our support team.

This policy operates alongside our Terms and Conditions and Responsible Gaming guidelines.

1 What Information We Collect

We collect your information in several ways — directly from you, automatically, and through third parties. Details are provided below:

1.1 Registration and Account Information

When you register with 999x0 or update your profile, we collect the following information:

• Full name
• Date of birth (for age verification — our services are for those aged 21 and above only)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

1.2 Financial and Transaction Information

During deposits and withdrawals we collect:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction amount and date
• Transaction ID and status
• Bonus and promotion usage information

1.3 Technical and Browsing Information

Our system automatically collects:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Page views, clicks, and navigation patterns
• Login time and location (up to a general level)

1.4 Support Communications

When you contact support via our 24/7 live chat or email, those conversations and message details are stored. This helps us improve the quality of our service.

2 How Your Information Is Used

999x0 uses your personal information only for the following legitimate purposes:

• Account management: Registration, login verification, and maintaining your profile.
• Financial transaction processing: Ensuring deposits, withdrawals, and bonus payments are completed.
• Age and identity verification: Confirming that only users aged 21 and above are using the platform.
• Cybersecurity: Protection against unauthorized access, fraud, and money laundering.
• Customer support: Resolving your complaints and questions promptly.
• Service improvement: Analyzing and enhancing the user experience.
• Marketing communications: Informing you of promotional offers and new games with your consent.
• Responsible gaming monitoring: Identifying unusual betting patterns and providing assistance where needed.

We never sell your information to third parties and do not use it for unrelated purposes without your consent.

3 Cookies and Tracking Technology

We use cookies and similar tracking technologies on our website. A cookie is a small text file stored on your device.

3.1 Cookies We Use

• Essential cookies: Required for login sessions and security. The site will not function properly without them.
• Functionality cookies: For remembering your language preference and account settings.
• Analytics cookies: To understand how much the site's pages are being used.
• Security cookies: To prevent CSRF attacks and unauthorized access.

3.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality. Essential cookies will always remain active as they are a core part of the service.

4 Data Sharing Policy

999x0 never sells or rents your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software suppliers operate under their own privacy policies. They receive only the data necessary to provide their specific services.

4.2 Legal Obligations

Information may be disclosed where we are required to comply with a legal order, regulatory authority directive, or court order. This is not at our discretion — it is part of our legal accountability.

4.3 Fraud Prevention

Minimum necessary information may be shared with security partners for anti-money laundering (AML) and fraud detection purposes.

4.4 Corporate Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. We will provide advance notice if such a change occurs.

5 Data Security Measures

We take industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Password hashing: Your password is never stored directly — only a strong cryptographic hash.
• Firewall and DDoS protection: Our servers are covered by high-level network security.
• Two-factor authentication (2FA): Available for added account protection.
• Regular security audits: Our systems are reviewed and tested on a regular basis.
• Access controls: Only authorized staff can access specific data.
• Data backups: Secure, encrypted backups are maintained regularly.

However, complete security on the internet cannot be guaranteed. You are also advised to keep your password private and to avoid logging in on unfamiliar devices.

6 Data Retention Period

We retain your personal information only for as long as it is needed or required to meet legal obligations:

6.1 Active Accounts

We retain your information for the entire period your account remains active. Even after an account is closed or deactivated, some information may need to be kept for a set period for legal and regulatory reasons.

6.2 Financial Transaction Records

Financial transaction information and KYC documentation are retained for a set period in accordance with legal requirements.

6.3 Deletion Requests

You may request that your account be closed and that your data be deleted. However, we are obligated to retain certain information for legal or regulatory reasons.

7 Your Rights

You have the following rights regarding your personal information, and we fully respect them:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or incomplete information.
• Right to erasure: The right to request that your information be deleted in certain circumstances.
• Right to restrict processing: The right to request that your information be used in a limited way in certain cases.
• Right to object: The right to object to marketing communications or certain types of processing.
• Right to portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

8 Protection of Minors

999x0's services are for those aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our site, please let our support team know.

9 Marketing Communications and Consent

If you give your consent at the time of registration or afterwards, we may contact you regarding:

• Updates about new games and features
• Special bonus offers and promotions
• Tournament and special event information
• Important notifications related to your account and security

You may opt out of marketing communications at any time — through your account settings or by informing our support team. Even after opting out, essential messages related to your account and transactions will continue to be sent.

10 Policy Changes

We may update this privacy policy from time to time. When changes are made, an updated version with a new date will be published on this page.

For significant changes, we will notify you by email or through an in-account notification. Continued use of the platform after changes have been made will be considered as your agreement to the new policy.

We therefore recommend visiting this page regularly.